All sales are final — No Refund / No Exchange — except as set out below or as required by law. Nothing in this policy limits any rights that cannot be waived under South Carolina or federal law. Card payments may also be subject to your card issuer's rights.
Orders placed through third-party delivery services are subject to that company's policies. Contact the delivery company directly for refunds or order issues. Our "No Refund / No Exchange" policy may not apply to these orders.
Customers may inspect their order at pickup. No refund or exchange is provided once an order has been handed over, except as required by law.
A refund or remake is provided only where non-pickup resulted from our error (for example, a wrong item, a lost or forgotten order, an out-of-stock item, or being closed during posted hours).
Where non-pickup results from any cause that is not our error — including transportation problems, a delivery or rideshare that did not arrive, late arrival, accident, or personal emergency — no refund, store credit, or remake is provided, except as required by law. Documentation does not change this outcome.
Food is prepared fresh and is not held in a warmer; temperature and freshness decline over time. An uncollected paid order is held until 45 minutes after the scheduled pickup time, or until closing, whichever is first, then discarded and forfeited. This period is a disposal window, not a guarantee of temperature or freshness.
Arrival after the pickup window, including after the order has been discarded, does not entitle the customer to a refund, replacement, or free remake. Any new food is a new order, payable in full.
Exceptions apply only where a refund is required by law (for example, food that is unsafe or not fit to eat — see "Unsafe or unfit food" — or a charge not authorized by the customer).
Report any item that does not match the receipt at pickup. No refund, discount, or store credit is provided where more than 25% of the food has been consumed, or where food has been discarded, repackaged, or tampered with, except as required by law. Photographic evidence may be requested.
A refund or replacement is provided for incorrect or missing items. No refund is provided where food is not to the customer's personal taste. No refund, discount, or store credit is provided where more than 25% of the food has been consumed, or where food has been discarded, repackaged, or tampered with, except as required by law.
Food that is unsafe or not fit to eat will be refunded or remade, despite the "No Refund / No Exchange" policy. The customer must substantiate the claim: stop eating, retain the food and packaging, report it the same day, and provide evidence (including the item and photographs) on request. Claims that cannot be verified — including where food has been largely consumed, discarded, repackaged, or altered — are not eligible, except as required by law.
Once an order has been prepared, it cannot be cancelled, refunded, or credited, except as required by law. This includes mistaken orders and cancellations after preparation. Non-food items and beverages are non-refundable.
Complimentary items have no cash value and are not eligible for refund or exchange. Items obtained with Wing Points rewards are governed by the Wing Points Rewards Terms.
Phone orders are prepared on receipt; payment is due at pickup. The pickup window and disposal terms above apply. An order not collected within 45 minutes of the agreed pickup time, or by closing, is forfeited. Late arrival does not entitle the customer to a free remake or replacement; any new food is a new order, payable in full. Repeated or no-call no-shows may result in prepayment being required for future phone orders, or in phone orders being declined.
